Subscription & Billing Terms

Plans

Free costs nothing. Pro is sold monthly or annually, and new subscribers may be offered a first month at an introductory price. What each plan includes and what it costs are shown on the pricing page; prices are in US dollars.
Payments are taken by Stripe. We never see or store your card number.

The first-month offer is a monthly subscription whose first month is charged at the introductory price. At the end of that month it renews at the regular monthly price shown at checkout, unless you cancel before then.
Each account can take the offer once.

Pro renews automatically at the end of each billing period — every month or every year — and the card on file is charged the price of your plan until you cancel.
If we change the price of your plan, we tell you by email before you are charged the new price, so you can cancel first.
You can switch between monthly and annual billing from Account → Billing. A switch to annual starts at once: you pay the annual price less the unused part of your current month. A switch to monthly starts when the year you paid for ends. In the first month of an introductory offer, a switch to annual is made from the pricing page instead: the full annual price is charged that day, your year starts then, and the introductory payment is not credited.

Cancel at any time from Account → Billing. Cancelling stops the next renewal: you keep Pro until the end of the period you have paid for, and you are not charged again.
When that period ends, your account moves to the Free plan. Nothing you wrote is deleted; Free’s limits apply to what you do next.
Payments already made are not refunded; see the Refund Policy.
Deleting your account cancels Pro at once, at Stripe, before anything else is removed. The rest of the period is not refunded.

Pro’s credits are granted for each monthly period and do not carry over to the next; Pro’s PDF and Word exports are not counted. Free’s credits and exports are granted once and do not expire. Credits have no cash value and cannot be transferred.
Only completed work counts against your credits. A task that fails does not.
Retries and the fact-checking passes inside an action are part of its price and are not charged again.

If a renewal payment fails, Stripe tries the card again over the following days. You keep Pro for 7 days from the failed renewal; after that your account has Free’s limits until the payment goes through.
If it still has not gone through when Stripe stops retrying, the account stays on Free until the payment is made or you subscribe again.